Open questions

Questions - segment 1
What style of questioning was used in this consultation?
Why do health professionals use this style of questioning? What are the
disadvantages?
What is empathy and why is it important to patients and professionals?

Questions - segment 2
What are the differences between this consultation and the last...
In terms of questioning style?
In terms of the effect on the patient?
Give one example of how a closed question might start and contrast this
with an open question.
What are the advantages and disadvantages of each type?
How do you convey genuine interest to the patient?